الشروط والأحكام
Please read these terms carefully before using our services
Last updated: January 31, 2026
1. Introduction
Welcome to AlRehlah. These Terms of Service govern your use of our travel booking platform and services. By accessing or using AlRehlah, you agree to be bound by these terms.
2. Our Services
AlRehlah provides a comprehensive travel booking platform including:
- Hotel bookings and accommodations
- Visa application services
- Flight reservations
- Bus ticket bookings
- Travel insurance and related services
3. User Responsibilities
As a user of AlRehlah, you agree to:
- Provide accurate, complete, and current information
- Maintain the security of your account credentials
- Use the services for legitimate travel purposes only
- Comply with all applicable laws and regulations
- Respect the rights of other users and service providers
- Not engage in fraudulent or deceptive practices
4. Bookings and Payments
4.1 Booking Process
All bookings are subject to availability and confirmation from service providers. Prices are subject to change until full payment is received.
4.2 Payment Terms
Payment must be received in full before booking confirmation. We accept various payment methods including credit cards, bank transfers, and mobile payment services.
4.3 Refunds and Cancellations
Refund and cancellation policies vary by service provider and booking type. Please review the specific terms for each booking before confirmation.
5. Privacy and Data Protection
We respect your privacy and protect your personal data in accordance with our Privacy Policy and applicable data protection laws. By using our services, you consent to the collection and use of your information as described in our Privacy Policy.
6. Intellectual Property
All content, trademarks, and intellectual property on AlRehlah belong to AlRehlah or our partners. You may not use, reproduce, or distribute our content without prior written permission.
7. Limitation of Liability
AlRehlah acts as an intermediary between travelers and service providers. We are not responsible for the quality, safety, or availability of third-party services. Our liability is limited to the cost of the service booked through our platform.
8. Account Termination
We reserve the right to suspend or terminate accounts that violate these terms. Users may also terminate their accounts at any time, subject to outstanding bookings and payments.
9. Changes to Terms
We may update these terms periodically. Changes will be effective immediately upon posting on our website. Your continued use of our services constitutes acceptance of any modified terms.
10. Contact Information
If you have questions about these Terms of Service, please contact us at:
البريد الإلكتروني legal@alrehlah.com
الهاتف +967 777 777 777
Address: Hadda Street, Building 123, Sana'a, Yemen