سياسة الخصوصية -

1. Introduction

At AlRehlah, we are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our travel booking platform.

2. Information We Collect

2.1 Personal Information

Name, email address, phone number
Date of birth and gender
Passport and travel document details
Nationality and residency information
Payment and billing information

2.2 Travel Information

Booking history and preferences
Travel dates and destinations
Accommodation and transportation preferences
Special requirements and accessibility needs

2.3 Technical Information

IP address and device information
Browser type and version
Pages visited and time spent on our platform
Cookies and similar tracking technologies

3. How We Use Your Information

We use your information to:

Process and manage your bookings
Communicate with you about your reservations
Provide customer support and assistance
Process payments and handle billing
Improve our services and user experience
Send relevant travel information and offers
Comply with legal and regulatory requirements
Prevent fraud and ensure platform security

4. Data Sharing and Disclosure

We may share your information with:

Service providers (hotels, airlines, bus companies)
Payment processors and financial institutions
Government authorities for visa processing
Travel insurance providers
Law enforcement when required by law

We never sell your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including SSL encryption, secure servers, access controls, and regular security audits. However, no method of transmission over the internet is 100% secure.

6. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, remember your preferences, and analyze platform usage. You can control cookies through your browser settings.

7. Your Data Protection Rights

You have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your data
Object to processing of your data
Data portability
Withdraw consent where processing is based on consent

8. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy, unless required by law to retain it longer. Booking-related information is typically retained for 7 years for tax and legal purposes.

9. International Data Transfers

Your information may be transferred to and processed in countries outside Yemen. We ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.

10. Children's Privacy

Our services are not intended for children under 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it.

11. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on our website and effective immediately. Your continued use of our services constitutes acceptance of any changes.

12. Contact Information

If you have questions about this Privacy Policy or want to exercise your data protection rights, please contact us at:

البريد الإلكتروني privacy@alrehlah.com
الهاتف +967 777 777 777
Address: Hadda Street, Building 123, Sana'a, Yemen

بحث

بحث

سياسة الخصوصية